Refund Policy

Your satisfaction is our top priority, and we want you to love your purchase! However, due to the personalised nature of our handmade items, our return policy is as follows:

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Non-Returnable Items: Because each item is made to order to your choices  we generally do not accept returns. However, if there is a defect or error in your order, please contact us within 14 days of receiving the item.

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Defective or Incorrect Items: If you receive a defective item or one that does not match your order, please reach out to us immediately. We will work with you to resolve the issue, whether it be through a replacement or repair.

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Exchanges: We do not offer exchanges for size or colour changes after an order is placed. Please ensure to review the size and colour option carefully before completing your purchase.

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Contact Us: If you encounter any issues with your order or have questions regarding our shipping and return policy, please contact us. We are here to assist you and ensure you have a positive experience with our products.

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Thank you for supporting our handmade business! We appreciate your understanding and look forward to providing you with beautiful, customised pieces for your little ones.